Help CenterScope of Support
We provide an extremely high level of support to every Web Hosting & Cloud Server account customer. At Florida Web Architects, we provide immediate access to engineer-level technicians & developers. This document outlines what activities are included within the scope of support for your Web Hosting or Cloud Server account. Out-of-scope work is available at a billable hourly rate ($125/hour).
For Web Hosting & Cloud Server Products
Hardware & resources
Support for hardware & resource allocation.
Network availability and performance.
cPanel & WHM Features
Support for all functions within cPanel/WHM.
Errors & Issue Investigations
Identifying an issue source.
Basic performance optimizations.
Using WHM & cPanel transfers.
Web Design & SEO
Web site specific operations.
Web Site Customization
Beyond basic web site software installation.
Add-on & Plugin Support
CMS/Wordpress third party plugins.
We cannot provide support for custom code.
Website Debugging & Optimization
When a web site issue is identified.
Outside of cPanel-to-cPanel transfers.
The following applies to all products & services
BACKUPS & DATA
We provide backup options as a convenience for our customers. However, it is your responsibility to ensure that business critical data is properly backed up. Restorations are not provided within our scope of support.
Third Party Services
Services that happen outside of Florida Web Architects are not supported by our technicians. Such examples include CDN services, DNS services, third party backup, etc. We are happy to provide guidance when possible.
Get in touch with us.
If you can’t find an answer here, the best way to reach us is by contacting us via support ticket.