Help Center

Scope of Support

We provide an extremely high level of support to every Web Hosting & Cloud Server account customer. At Florida Web Architects, we provide immediate access to engineer-level technicians & developers. This document outlines what activities are included within the scope of support for your Web Hosting or Cloud Server account. Out-of-scope work is available at a billable hourly rate ($125/hour).

For Web Hosting & Cloud Server Products

In-Scope

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Hardware & resources

Support for hardware & resource allocation.

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Network Availability

Network availability and performance.

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cPanel & WHM Features

Support for all functions within cPanel/WHM.

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Errors & Issue Investigations

Identifying an issue source.

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Simple Optimizations

Basic performance optimizations.

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Simple Migrations

Using WHM & cPanel transfers.

Out-of-Scope (Billable)

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Web Design & SEO

Web site specific operations.

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Web Site Customization

Beyond basic web site software installation.

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Add-on & Plugin Support

CMS/Wordpress third party plugins.

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Custom Code

We cannot provide support for custom code.

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Website Debugging & Optimization

When a web site issue is identified.

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Advanced Migrations

Outside of cPanel-to-cPanel transfers.

The following applies to all products & services

Out-of-Scope (Billable)

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BACKUPS & DATA

We provide backup options as a convenience for our customers. However, it is your responsibility to ensure that business critical data is properly backed up. Restorations are not provided within our scope of support.

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Third Party Services

Services that happen outside of Florida Web Architects are not supported by our technicians. Such examples include CDN services, DNS services, third party backup, etc. We are happy to provide guidance when possible.

Get in touch with us.

If you can’t find an answer here, the best way to reach us is by contacting us via support ticket.