WordPress Maintenance & Website Care Plans
Keeping up with regular maintenance on your WordPress website can be tricky. And, wondering whether running that next update will take down your entire website can drive up anxiety. Leave maintenance to the pros so that you can focus on the fun.
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Or, call 239-260-HOST.
Contact us today!
WordPress website maintenance plans from Florida Web Architects are designed to keep your WordPress website quick, reliable and secure.
A professionally designed website is a tremendous asset. As such, it’s important to keep your investment in top-notch shape! With a care plan from Florida Web Architects, you can rest assured that your website will remain online, secure, and reliable.
Why is WordPress maintenance important?
A website that is well maintained is less likely to become victim of common WordPress attacks. Believe or not, attackers most commonly attack smaller websites because they tend to have more vulnerabilities. WordPress, theme, and plugin developers release regular updates that patch known vulnerabilities from threats. Failing to apply these updates on a regular basis leaves your website open to attacks such as malware and ransomware. And even more importantly, it can put your customer data at risk.
Do I have to perform maintenance on my WordPress website?
Yes! An infected website is most commonly used to host phishing/scmming websites and send malicious e-mail. Becoming infected will jeapordize brand reputation, diminish SEO, and can even render your website inaccessible. Repairing an infected website is costly, oftentimes in the range of thousands of dollars. Additionally, if customer data is compromised then you may be liable as a business for not properly protecting personal information.
Can I perform maintenance on my own?
Absolutely. However, we’ve found that most website owners, even with the best of intentions, are unable to keep up with regular maintenance. Additionally, the more complex your website is (ie. e-commerce, membership, etc.) the more advanced some of these maintenance tasks become. As WordPress experts, we can safely apply updates and resolve issues to prevent costly problems before they arise.
Contact Us
Or, call 239-260-HOST.
What’s included in every WordPress maintenance plan?
Monthly Updates
At minimum, we apply available updates to WordPress Core, themes, and plugins on a monthly basis. However, we will oftentimes apply more critical updates on a more frequent basis. Updates are applied using a “safe update” strategy that involves creating a backup snapshot prior to, taking a comparison screenshot, and then validating that the update was successful.
Offsite Backups
Your most important strategy for a quick recovery, if necessary, is to have a proper backup strategy in place. All of our plans include an offsite backup performed every 6, 12, or 24 hours depending on your care plan. Backups are held for a 90 day retention period and can be quickly restored at any moment should a failed update or website infection occur.
Uptime Monitoring
We monitor every website to ensure that it remains online and accessible. Should there be an issue accessing your website, our software will alert us so that we can investigate and resolve the issue. We provide uptime reporting within our weekly website care report.
Google Analytics
We ensure that your website is properly enrolled in Google Analytics and provide regular reporting through our weekly website care report. At a glance, you’ll be able to see how your website is performing and what search terms customers are using to find you.
Spam Comment Filtering
Spam comments are a common issue for WordPress website owners big and small. With every plan, we’ll help you configure Akismet spam filtering so that you never see another spam comment again! Spam filtering is highly accurate but all spam comments will be available for you to review.
Security Optimization
A properly configured application firewall can thwart most common threats. We’ll even go a step further and review your WordPress configuration files to harden your website. We believe this is so important that we include this valuable service with every website care plan we offer.
Weekly Care Reports
Our easy to read Website Care Reports are delivered to your e-mail inbox weekly. This report gives you a need-to-know overview of what updates were performed, weekly analytics, uptime data, and more. With our weekly reporting, you’ll feel informed and confident that your website is being well maintained.
Optional Hourly Retainer
Every website care plan customer has the option to add an hourly retainer for work such as content updates, SEO, and plugin configuration. Our retainers provide a steep discount on our regular hourly rate for website owners that anticipate needing more than occasional content updates performed.
Contact Us
Or, call 239-260-HOST.
WordPress Care Plan Pricing
Want to save even more? Choose annual pricing and receive 1 month free every year! Excludes retainer.
Maintain
The essentials.
$599/Year
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RRegular UpdatesWe provide updates to Wordpress core, plugins, and themes on a regular basis. This ensures that your website remains secure and current. We roll out updates using a safety features that first creates a restore point, takes a visual snapshot, and then compares the original and updated versions for consistency.
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RUptime MonitoringOur service monitors your website for any downtime and alerts us immediately of any issues. With this notification, we can quickly investigate and restore service as needed.
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R1x Daily BackupsA complete website snapshot is taken every 24 hours and stored offsite with our backup service. Each backup is retained for up to 90 days. This allows for quick recovery even if a security incident happened months ago.
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RMaintenance FeaturesEvery plan includes our core maintenance features. In addition to updates, backups, and uptime monitoring you will enjoy Google Analytics configuration, comment spam filtering, free backup restorations, a security optimization, and weekly care reports via e-mail.
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ROptional Hourly RetainerFor website owners that anticipate regular content updates, we recommend adding an optional hourly retainer. A retainer includes either 2 or 4 hours at a significantly reduced rate. With a retainer you can save up to $220 on 4 hours worth of work. Retainers are used for content updates, new plugin installation or configuration, graphics changes, CSS changes, or light SEO work. See below for more details and pricing.
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QCloudflare/Speed OptimizeCloudflare provides speed and security improvements for your website. As an Cloudflare certified partner, we’re experts in configuring Cloudflare’s DNS, caching, and optimization features for your site. We’ll configure all free options and a special set of page rules for a huge boost in page speed. We can also recommend Cloudflare’s paid features that may improve performance further.
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QE-Commerce SupportSupport for sites that utilize e-commerce plugins, such as WooCommerce.
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QMembership SupportSupport for sites that use membership plugins.
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QCustom Site SupportSupport for sites that use custom-built themes or plugins.
Maintain+
Our most popular.
$59/Month
-
RRegular UpdatesWe provide updates to Wordpress core, plugins, and themes on a regular basis. This ensures that your website remains secure and current. We roll out updates using a safety features that first creates a restore point, takes a visual snapshot, and then compares the original and updated versions for consistency.
-
RUptime MonitoringOur service monitors your website for any downtime and alerts us immediately of any issues. With this notification, we can quickly investigate and restore service as needed.
-
R2x Daily BackupsA complete website snapshot is taken every 24 hours and stored offsite with our backup service. Each backup is retained for up to 90 days. This allows for quick recovery even if a security incident happened months ago.
-
RMaintenance FeaturesEvery plan includes our core maintenance features. In addition to updates, backups, and uptime monitoring you will enjoy Google Analytics configuration, comment spam filtering, free backup restorations, a security optimization, and weekly care reports via e-mail.
-
ROptional Hourly RetainerFor website owners that anticipate regular content updates, we recommend adding an optional hourly retainer. A retainer includes either 2 or 4 hours at a significantly reduced rate. With a retainer you can save up to $220 on 4 hours worth of work. Retainers are used for content updates, new plugin installation or configuration, graphics changes, CSS changes, or light SEO work. See below for more details and pricing.
-
RCloudflare/Speed OptimizeCloudflare provides speed and security improvements for your website. As an Cloudflare certified partner, we’re experts in configuring Cloudflare’s DNS, caching, and optimization features for your site. We’ll configure all free options and a special set of page rules for a huge boost in page speed. We can also recommend Cloudflare’s paid features that may improve performance further.
-
QE-Commerce SupportSupport for sites that utilize e-commerce plugins, such as WooCommerce.
-
QMembership SupportSupport for sites that use membership plugins.
-
QCustom Site SupportSupport for sites that use custom-built themes or plugins.
Pro
Best for e-commerce.
$179/Month
-
RRegular UpdatesWe provide updates to Wordpress core, plugins, and themes on a regular basis. This ensures that your website remains secure and current. We roll out updates using a safety features that first creates a restore point, takes a visual snapshot, and then compares the original and updated versions for consistency.
-
RUptime MonitoringOur service monitors your website for any downtime and alerts us immediately of any issues. With this notification, we can quickly investigate and restore service as needed.
-
R2x Daily BackupsA complete website snapshot is taken every 24 hours and stored offsite with our backup service. Each backup is retained for up to 90 days. This allows for quick recovery even if a security incident happened months ago.
-
RMaintenance FeaturesEvery plan includes our core maintenance features. In addition to updates, backups, and uptime monitoring you will enjoy Google Analytics configuration, comment spam filtering, free backup restorations, a security optimization, and weekly care reports via e-mail.
-
ROptional Hourly RetainerFor website owners that anticipate regular content updates, we recommend adding an optional hourly retainer. A retainer includes either 2 or 4 hours at a significantly reduced rate. With a retainer you can save up to $220 on 4 hours worth of work. Retainers are used for content updates, new plugin installation or configuration, graphics changes, CSS changes, or light SEO work. See below for more details and pricing.
-
RCloudflare/Speed OptimizeCloudflare provides speed and security improvements for your website. As an Cloudflare certified partner, we’re experts in configuring Cloudflare’s DNS, caching, and optimization features for your site. We’ll configure all free options and a special set of page rules for a huge boost in page speed. We can also recommend Cloudflare’s paid features that may improve performance further.
-
RE-Commerce SupportSupport for sites that utilize e-commerce plugins, such as WooCommerce.
-
QMembership SupportSupport for sites that use membership plugins.
-
QCustom Site SupportSupport for sites that use custom-built themes or plugins.
Custom
For complex sites.
-
RRegular UpdatesWe provide updates to Wordpress core, plugins, and themes on a regular basis. This ensures that your website remains secure and current. We roll out updates using a safety features that first creates a restore point, takes a visual snapshot, and then compares the original and updated versions for consistency.
-
RUptime MonitoringOur service monitors your website for any downtime and alerts us immediately of any issues. With this notification, we can quickly investigate and restore service as needed.
-
R4x Daily BackupsA complete website snapshot is taken every 24 hours and stored offsite with our backup service. Each backup is retained for up to 90 days. This allows for quick recovery even if a security incident happened months ago.
-
RMaintenance FeaturesEvery plan includes our core maintenance features. In addition to updates, backups, and uptime monitoring you will enjoy Google Analytics configuration, comment spam filtering, free backup restorations, a security optimization, and weekly care reports via e-mail.
-
ROptional Hourly RetainerFor website owners that anticipate regular content updates, we recommend adding an optional hourly retainer. A retainer includes either 2 or 4 hours at a significantly reduced rate. With a retainer you can save up to $220 on 4 hours worth of work. Retainers are used for content updates, new plugin installation or configuration, graphics changes, CSS changes, or light SEO work. See below for more details and pricing.
-
RCloudflare/Speed OptimizeCloudflare provides speed and security improvements for your website. As an Cloudflare certified partner, we’re experts in configuring Cloudflare’s DNS, caching, and optimization features for your site. We’ll configure all free options and a special set of page rules for a huge boost in page speed. We can also recommend Cloudflare’s paid features that may improve performance further.
-
RE-Commerce SupportSupport for sites that utilize e-commerce plugins, such as WooCommerce.
-
RMembership SupportSupport for sites that use membership plugins.
-
RCustom Site SupportSupport for sites that use custom-built themes or plugins.
No Hourly Retainer
Without an hourly retainer option any content updates and work outside of what’s included with your maintenance plan will be quoted at a rate of $125/hour.
$0/month
+ 2 Hour Retainer
You will receive 2 hours to be used each month on content updates. This option saves you $100 total on our standard hourly rate. Unused hours rollover for 1 additional month.
+$150/month (40% Savings)
+ 4 Hour Retainer
You will receive 4 hours to be used each month on content updates. This option saves you $220 total on our standard hourly rate. Unused hours rollover for 1 additional month.
+$280/month (43% Savings)
What is an optional hourly retainer?
For website owners that anticipate regular content updates or configuration changes, we offer a retainer option that can be added onto any maintenance plan. Adding a retainer for hourly work can save you a significant amount of money each month.
Retainer hours can be used for content updates, graphic changes, plugin installation or configuration changes, CSS modifications, or basic SEO. This is especially beneficial to website owners who regularly update content such as monthly promotions or staff updates.
Unused hours rollover for 1 additional month. Work that exceeds your retainer is quoted at our standard hourly rate. Work that falls outside of the scope of your maintenance plan is quoted at our hourly rate of $125/hour (subject to change).
Frequently Asked Questions
Do you offer 24/7 technical support?
We accept support requests via our support ticket system 24/7/365. Response times are typically within 0-12 hours and are answered in the order they’re received.
If an update breaks my site, does it cost extra to fix?
In most cases, no. We are able to resolve most issues relatively quickly. In cases where the issue was caused by a user, custom plugin, or takes longer than 2 hours to resolve it may result in billable hours. We’ll never charge your account without permission.
Can you restore my website to a previous version if needed?
Yes, we can restore to any available snapshot.
Do I have to have FWA hosting to sign up?
Nope. We can support WordPress installations on any web host. Though, we appreciate your hosting business and it can also decrease resolution times when your site is hosted with Florida Web Architects.
Do you support WordPress Multisite?
No, we do not currently support multisite configurations at this time.
What happens if my website is hacked?
Our preventative efforts proactively protect websites from most attacks and vulnerabilites. However, there is no 100% guaranteed way for anyone to prevent all potential security issues.
In the event that your site is hacked, we have a Hacked Site Repair service that is available one-time for $95. All additional incidents are billed at hourly rate.
I use a staging site. Do you support this?
Staging environments are supported under the Custom plan only. All other plans work directly with the production website.
What is Cloudflare optimization?
Cloudflare is a unique service that provides DNS, a content distribution network (CDN), firewall/security features, and more. We’re a Cloudflare Certified partner.
With our plans that include Cloudflare optimization, we’ll configure and manage your DNS, security, and performance features for optimal operation.
Why is e-commerce only available on the Pro and Custom plans?
Maintaining websites with e-commerce functionality is a much more manual process because there are generally more plugins and customizations. As such, maintenance of websites that run Woocommerce or other platforms are only supported on our Pro and Custom plans.
What can an optional hourly retainer be used for?
Retainer hours can be used for content updates, graphics changes, plugin installation and/or configuration, CSS updates, or basic SEO.
Retainer hours are not for new website designs, redesigns, or marketing campaigns. Please contact us if you’re interested in a proposal for a web design or marketing project.
How are maintenance plans billed?
Our maintenance plan invoices are due on the 1st of the month. Depending on when you start your plan, we may include both the first full future month and the prorated remainder of the current month on your first invoice.
How do I contact you for support?
We ask that support requests be submitted via our support ticket system, available through the Client Portal. This allows us to document each issue thoroughly and keep a log of issue resolution within our systems.
How can I cancel?
You can cancel your plan at any time by submitting a support ticket. This will allow us to properly disconnect our tools from your website. Your service will end on the last day of your billing cycle or immediately if you request to do so. We do not refund unused portions of service if you choose to cancel before the end of your term.
We make happy customers. We have 100% 5-star reviews on both Google & Facebook. Here’s some of what they have to say…
“From the start, Tyler was friendly, knowledgeable, and flexible. He listened and offered expert input. He worked with me on what I was looking for in website design and made it even better. He provided professional and thorough documentation, a realistic but aggressive timeline, and walked me through the new website upon its completion.”
Amanda L.
AmandaLeeber.Com
“I am so thankful that I found Florida Web Architects for all of my website needs. It has been such a breeze getting my website up and off of the ground. Any hang up or question that I experienced during this process, I was able to have access to easy help and assistance from the folks at Florida Web Architects. Any communication has been extremely quick as well. I couldn’t imagine doing this process any other way.”
Cassandra S.
Root To Crown Healing
“Florida Web Architects is my businesses go to for all things web design and hosting! Tyler especially is very knowledgeable and professional. He gives great personalized feedback on how to make your website look great and have high traffic. His responses to questions are quick and kind. Florida Web Architects really is awesome. Would recommended them to anyone!”
Rachel S.
Thrive Therapy
“Tyler is fabulous at figuring out solutions and implementing them quickly. He did some great Filemaker / website integration. I love the way his mind works and is able to create better ideas than I had in mind! He’s definitely a great find.”
Lisa S.
Prestige Telecom
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